77hbajee Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") describes the practices of 77hbajee ("the Platform", "we", "us", "our") with respect to the collection, use, storage, disclosure, and protection of personal data belonging to players, visitors, and any other individuals ("you", "your") who interact with the 77hbajee website and associated services. This Policy is effective from January 2026 and supersedes any previous privacy notice published by 77hbajee.

This Policy applies to all personal data processed in connection with: your registration of a player account; your use of casino games, live dealer tables, sports betting markets, and colour prediction games on the platform; your deposits and withdrawals via bKash, Nagad, Rocket, Upay, or any connected Bangladeshi banking partner; your interactions with the 77hbajee customer support team; and your visits to the 77hbajee website, whether or not you are a registered player.

This Policy does not apply to third-party websites, game studios, or payment providers that may be linked to or integrated within the 77hbajee platform. Those entities operate under their own independent privacy policies, and we encourage you to review those policies directly. 77hbajee is not responsible for the data practices of third parties.

2. Data We Collect

77hbajee collects personal data through several channels: directly from you when you register an account or contact support; automatically when you browse or use the platform; and from third-party service providers such as payment processors and identity verification partners. The categories of data we collect are described below.

2.1 Registration & Account Data

When you create a player account at 77hbajee, we collect:

• Full legal name as it appears on your government-issued identity document.
• Date of birth (required to verify that you are 18 years of age or older).
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or other) and postal code.
• Mobile phone number and email address used to create the account.
• Username and hashed password (we do not store plaintext passwords).
• Preferred currency (BDT / ৳) and language settings.

2.2 Identity Verification (KYC) Data

For the purposes of Know Your Customer (KYC) compliance and fraud prevention, we may request and retain copies of:

• Government-issued photo identity document (National ID card, passport, or driver's licence).
• Proof of address document (utility bill, bank statement, or official correspondence issued within three months).
• Proof of payment method (screenshot of bKash, Nagad, or bank account in your name).
• Selfie or live photograph for liveness verification where requested.

2.3 Financial Transaction Data

• Deposit and withdrawal amounts in BDT (৳), timestamps, and payment method used.
• Mobile banking account numbers (bKash, Nagad, Rocket, Upay) used for transactions.
• Bank account details for players using Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or other Bangladeshi banking partners.
• Transaction reference IDs generated by payment processors.

2.4 Usage & Behavioural Data

• Game session logs: games played, bet amounts, win/loss outcomes, session duration.
• Sports betting activity: markets browsed, bets placed on cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers), football, kabaddi, and other events.
• Platform navigation data: pages visited, features used, clicks, scrolls, and time spent on each section.
• Customer support interaction logs: chat transcripts and email correspondence.

2.5 Technical & Device Data

• IP address and approximate geographic location derived from it.
• Device type, operating system, and browser version.
• Cookie identifiers and session tokens (see Section 5 for full cookie details).
• Referring URL (the page or link that directed you to 77hbajee).

3. How We Use Your Data

77hbajee processes your personal data for clearly defined purposes, each supported by a lawful basis. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which we use personal data are set out below.

3.1 Account Management & Service Delivery

We use your registration data to create and maintain your player account, verify your identity, process deposits and withdrawals, credit bonuses and promotional rewards, and provide access to all games and betting markets on the platform. This processing is necessary for the performance of our contractual obligations to you as a registered player.

3.2 Security, Fraud Prevention & Compliance

We use technical, transactional, and identity data to detect and prevent fraud, money laundering, account takeovers, use of prohibited software tools, and any other activity that violates our Terms & Conditions. We are also legally required to retain certain transaction records and KYC documents to comply with applicable financial regulations. This processing is carried out on the basis of our legal obligations and legitimate interests in maintaining a secure platform.

3.3 Responsible Gaming

We use behavioural and usage data to monitor for signs of problem gambling. Our responsible gaming systems analyse patterns such as increasing bet sizes, extended session lengths, and frequent deposit behaviour to identify players who may benefit from intervention. We may reach out proactively to offer responsible gaming tools or apply protective measures in accordance with our Responsible Gaming policy. This processing is in the vital interests of our players.

3.4 Customer Support

When you contact 77hbajee's support team, we use your account data and the details you provide in your query to resolve your issue efficiently. Support interaction logs are retained for a period of two years to assist with follow-up queries, quality assurance, and dispute resolution.

3.5 Platform Improvement & Analytics

Aggregated and anonymised usage data is used to understand how players interact with the platform, identify areas for improvement, test new features, and optimise game and content recommendations. We do not use individually identifiable data for analytics purposes beyond what is needed to provide and improve the service.

3.6 Marketing Communications

With your explicit consent, we may send you promotional communications about bonuses, new game releases, cricket betting events (BPL season, IPL, T20 World Cup), and seasonal offers tied to Eid, Pohela Boishakh, or other events relevant to Bangladeshi players. You may withdraw your consent to marketing communications at any time by contacting support at support@77hbajee. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

4. Data Sharing & Third Parties

77hbajee does not sell, rent, or otherwise commercialise your personal data. We share your data with third parties only where necessary to deliver our services, comply with legal requirements, or protect the integrity of the platform. All third parties with whom we share data are contractually bound to process it solely for the defined purpose and to maintain appropriate security standards.

4.1 Payment Processors

To process your deposits and withdrawals, we share necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and connected Bangladeshi banking partners. These providers receive only the minimum data required to complete the transaction — typically your account reference, transaction amount in BDT, and your registered mobile number or bank account detail. Payment processors operate under their own privacy policies.

4.2 Game Studios & Content Providers

Games on the 77hbajee platform are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. Game session data (bet amounts, game outcomes, session timestamps) may be shared with the relevant studio for game integrity verification and RTP auditing purposes. These studios do not receive your name, payment details, or contact information.

4.3 Identity Verification Partners

For KYC verification, we may use the services of a third-party identity verification provider. KYC documents you submit may be processed by this provider under a strict data-processing agreement. Documents are used solely for the purpose of verifying your identity and are not shared for any other purpose.

4.4 Legal & Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where we are legally compelled to do so by a valid court order, statutory requirement, or equivalent legal process. In such cases, we will disclose only the minimum data required by the request and will notify you where legally permitted to do so.

5. Cookies & Tracking Technologies

77hbajee uses cookies and similar tracking technologies to ensure the platform functions correctly, to keep you securely logged in, to remember your preferences, and to gather anonymised analytics that help us understand how players use the site. This section explains what cookies we use, why, and how you can control them.

5.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the site to recognise your device on subsequent visits and to store small amounts of information about your session or preferences. Cookies cannot execute code, carry viruses, or access files on your device beyond what they have been set to store.

5.2 Types of Cookies We Use

5.3 Managing Your Cookie Preferences

You can control and delete cookies through your browser settings at any time. Most browsers allow you to block all cookies, block third-party cookies only, or delete cookies that have already been set. Please note that disabling essential cookies will prevent certain core features of the 77hbajee platform — such as staying logged in between pages — from functioning correctly. Instructions for managing cookies are available in the help documentation of your browser (Chrome, Firefox, Safari, Edge, Opera, or Samsung Internet on Android).

6. Data Retention & Security

6.1 How Long We Keep Your Data

We retain your personal data for as long as your account is active and for a defined period after account closure, in order to comply with legal obligations, resolve disputes, and enforce our agreements. The general retention periods we apply are:

• Account and registration data: retained for the duration of your account plus five years after account closure.
• KYC identity documents: retained for five years from the date of submission or account closure, whichever is later, in line with standard anti-money-laundering record-keeping requirements.
• Financial transaction records: retained for five years from the date of each transaction.
• Customer support logs: retained for two years from the date of the interaction.
• Analytics data: retained in anonymised form only, for up to 24 months.
• Marketing consent records: retained for as long as your consent remains active, plus one year after withdrawal of consent.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Data that is subject to an ongoing legal dispute or regulatory investigation is retained until the matter is fully resolved.

6.2 Security Measures

77hbajee implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure:

• All data in transit is encrypted using 256-bit SSL/TLS protocols.
• Stored passwords are hashed using industry-standard algorithms — plaintext passwords are never retained.
• Database access is restricted to a minimum set of authorised personnel operating on a need-to-know basis.
• Two-factor authentication is available for player accounts and is mandatory for all internal staff accounts.
• Regular vulnerability scanning and penetration testing is conducted on the platform infrastructure.
• All third-party service providers with access to personal data are vetted for security compliance before engagement.

7. Your Privacy Rights

As a player or visitor whose personal data is processed by 77hbajee, you have the following rights with respect to your information. To exercise any of these rights, please contact our support team via live chat or at support@77hbajee. We will respond to all verified requests within 30 days of receipt.

7.1 Right of Access

You have the right to request a copy of all personal data that 77hbajee holds about you. We will provide this in a structured, readable format within 30 days of your verified request. Identity verification may be required before we can fulfil the request to protect against unauthorised access to account data.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it promptly. You may update certain details — such as your contact number or email address — directly from your account settings. For corrections to identity-linked fields (name, date of birth), please contact support with appropriate supporting documentation.

7.3 Right to Erasure

You may request the deletion of your personal data. We will honour erasure requests where there is no legal obligation or legitimate operational reason to retain the data. Please note that we are required by law to retain KYC documents and financial transaction records for a minimum of five years; these records cannot be erased on request within that statutory retention period.

7.4 Right to Restrict Processing

In certain circumstances — for example, while we are investigating a dispute about the accuracy of your data — you have the right to request that we restrict further processing of your data until the matter is resolved. Your data will remain stored but will not be actively used during the restriction period.

7.5 Right to Object to Marketing

You have the right to object to the use of your personal data for direct marketing purposes at any time. To opt out of all marketing communications from 77hbajee, contact the support team at support@77hbajee or use the unsubscribe option included in any marketing email we send you. Opting out of marketing does not affect essential service communications such as deposit confirmations and security alerts.

7.6 Right to Data Portability

Where processing is based on your consent or a contract, you may request a machine-readable export of your personal data so that it can be transferred to another service provider of your choice. We will provide this export in a standard format (such as JSON or CSV) within 30 days of your request.

8. Contact & Data Controller

77hbajee is the data controller responsible for the personal data collected and processed through its platform. If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which your personal data is handled, please contact us using the details below. We take all privacy concerns seriously and aim to resolve queries promptly and transparently.

8.1 Support Contact

• Email: support@77hbajee (plain text — do not click; copy and paste into your email client)
• Live Chat: Available 24 hours a day, 7 days a week, directly within the platform after login
• Response Time: Privacy-related queries are acknowledged within 24 hours and resolved within 30 days of receipt during Bangladesh Standard Time (BST, UTC+6) business operations

8.2 Policy Updates

77hbajee reserves the right to amend this Privacy Policy at any time. When material changes are made — for example, if we introduce a new category of data processing or change how we share data with third parties — we will post a prominent notice on the platform and update the effective date shown at the top of this page. We encourage you to review this Policy periodically to stay informed about how we protect your information. Your continued use of the platform after a change is posted constitutes your acceptance of the revised Policy.